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We're apprehensive that the quality perceived by the customer is always a private data, but do n’t you suppose that an opinion should be grounded on a admixture of objective and private variables?
In other words, if the accommodation has fulfilled everything that it sells and publishes( services, comfort, cleanliness, real photos, descriptions, checks without unasked generalities,etc.), why are there guests who don't score with the loftiest standing?
When an accommodation complies with what it publishes, and the customer receives what was agreed, indeed numerous times exceeding their prospects, it should admit the loftiest standing. But surely you wonder and if the photos really correspond to the announcement, but the beds were uncomfortable or the treatment of the staff wasn't acceptable?
Before answering, we should reflect and ask ourselves
Are they uncomfortable because they're old? Are they uncomfortable because I generally sleep on soft beds? Are they uncomfortable because I generally sleep in large beds?
Dealing with the staff has not really been acceptable? Did the staff attend to my complaints? Did the accommodation break( as far as possible) my problems? Did the property try to do what it could to reverse the situation?
Have I read all the information about the rules of geste and use of the establishment? Did I get enough information about the House Rules? Did the holiday reimbursement contract include some kind of retired or vituperative clause? Still, did you agree with them?
numerous times, guests try to assess their stay with a certain lack of rigor. We can not assume or anticipate that all lodgment will renew their beds and pillows annually. Nor can we demand that a sightseer apartment that doesn't offer the services of the hostel assiduity, have diurnal cleaning and change of wastes without being a hostel or aparthotel. Each type of establishment has a cost structure that defines it.
The outfit of an accommodation suffers a certain deprecation throughout its useful life. The wear and tear and gash of each element will depend on the type of customer, whether it undergoes nonstop or sporadic use, whether it suffers from retired blights, its own planned fustiness and the lack or lack of conservation.
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Poland, 66-016, Zielona Gora